Who we are
MaxMartin Tuition is a small live online tutoring service run by two qualified teachers, Max and Martin. We are responsible for the information described here. Contact us any time at hello@maxmartintuition.com.
What we keep, and why
| Information | Why we need it |
|---|---|
| Parent or student email address, name, phone number and the courses you signed up for | To set up your login, run your classes and send lesson emails and reminders |
| Students' own email addresses (if you add them) | So lesson recordings and resources go straight to the student |
| Your password, stored only as a scrambled hash | To check your login. We can never see your password |
| Which weeks have been paid for (a tick, no card or bank details) | To open the right lessons for you |
| What you open and when (for example a lesson, recording or exam pack), the device type and IP address | So your tutors can see who is keeping up and help early. It also helps us spot misuse of a login |
| App progress: XP, streaks, badges, practice answers and saved self-guided lesson answers | So your progress follows you to a new phone or computer |
We do not show adverts, we do not sell or share your information for marketing, and the app has no third-party tracking or analytics. The website's visitor counter uses no cookies and does not keep IP addresses.
On your phone
- Face ID or Touch ID. If you switch it on, your login is kept in your iPhone's keychain and unlocked by Face ID. Your face or fingerprint never leaves your phone, and we never receive it.
- Reminders. Lesson and streak reminders are scheduled on your phone itself. You can turn them off in the app (Me) or in iPhone Settings.
- Offline files. Files you save for offline stay on your phone until you remove them or delete the app.
Who helps us run the service
We use a few trusted companies to host and deliver lessons. Each only processes information to provide its service to us:
- Netlify: hosts the website, the Student Hub and the app's online services
- Cloudflare R2: stores lesson files, app progress and activity records
- Mailchimp (Intuit): holds family contact details and sends lesson emails
- Zoom: runs live lessons and lesson recordings
How long we keep it
We keep your information while you are enrolled with us. Activity records are kept in monthly files and trimmed over time. When you leave, or ask us to, we remove your login and delete what we hold, except anything we must keep by law (such as basic payment records for tax).
Deleting your account
In the app, go to Me → Delete my account. On the website, email hello@maxmartintuition.com. We confirm by email, usually within two working days. Because one family login can be shared by brothers and sisters, we check with the account holder before deleting.
Children
Accounts are set up by a parent or carer when a student joins. Students under 13 use the service with their parent's or carer's agreement.
Your rights
Under UK data protection law you can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Email us and we will reply within a month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Last updated 9 October 2026.